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Frequently asked
questions.

Find clear answers about the studio, production workflows, the upcoming OTT platform, billing, access, and account support.

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Getting Started

It is a connected studio management platform for filmmakers, production teams, studios, and digital creators.

Sign in or create an account, then open the dashboard to explore your studio workspace.

Yes. The dashboard and public pages work on modern mobile, tablet, and desktop browsers.

Open the profile menu and choose Account or Profile to update your details.

Production & Projects

The platform includes project planning, scripts, call sheets, casting, equipment, locations, budgeting, credits, and post-production tools.

Yes. Projects are kept in the studio workspace and follow your account permissions.

Team collaboration depends on project roles and permissions configured for your workspace.

Supported production areas provide preview and export actions for available documents.

OTT Platform

The upcoming OTT experience is being built as a home for films, series, originals, and creator-led content.

The launch date and countdown are shown on the OTT Launch page.

Planned capabilities include streaming, profiles, watchlists, discovery, analytics, and multi-screen access.

Use the Helpdesk page and select Feature Request.

Billing & Access

Packages and billing are managed through the account and billing areas available to your workspace.

Submit a Helpdesk request using Billing & Payments with the transaction reference and date.

Some areas depend on login, role, package, or administrator permissions.

Use the password reset option on the sign-in page.

Security & Privacy

Access is controlled through authenticated sessions, account roles, administrator permissions, and protected routes.

Submit a Helpdesk request with the subject Data removal request.

Never send passwords, payment card numbers, private keys, or authentication codes.

Support

Open the Helpdesk page, complete the query form, and submit your request.

Signed-in users can view submitted requests in Helpdesk history.

Include the page, expected result, actual result, steps, and non-sensitive error details.

Contact the Helpdesk and describe your question clearly.
STILL NEED HELP?

Ask us directly.

Send your question to the Helpdesk and receive a ticket number for follow-up.

Open Helpdesk